FAQ

General

How do I get started?

When you sign up, you’re on a Free Trial by default. Unless you have selected a specific plan to try, you will get to test out the Solo Premium plan.

What is your Pricing policy?

We base our pricing on 4 variables: the feature plan you’d like to use, whether you have an academic affiliation, the subscription payment method and the number of seats on the platform. Once you’ve signed up, your 14-day trial period begins. No payment is requested at this point. Payment is made after the trial ends according to the plan that you have selected. Please make sure that you are aware of our annual discounts.

What is included in the Free Trial?

The Free Trial enables Solo Premium plan’s functionalities: Completely Automate Machine Learning, Data management, Feature Selection, Model Creation, Model Testing, Model export, Expanded analysis, Open API, 6 CPU’s, 6 GB storage, 1 Seat and Platinum Support.

What happens if my trial period ends?

Before your trial ends, you’ll receive a notification giving you the option to convert to a paid plan or continue your free use with limited functionalities.

What are the limited functionalities I get after my trial ends?

After your trial ends you still have full access to your account’s information and the results of the analyses you performed during your trial. However, you won’t be able to upload new data or start any new analysis.

Will my account be deleted after my trial ends?

No. Your work is safe in our system and will be accessible by you. If, for technical reasons, we need to remove your expired account we will send you a notification email one month in advance.

The analysis has been running for 1 hour and it is still at 5%. Is this normal?

That depends on the amount of data uploaded. In any case you can see the progress of the analysis in the application. When the analysis has finished you will be notified in the dashboard.

JADBio - Monitor Progress

How long does it take to create a model?

Yes, it is normal to take long with such big datasets. Especially, if is is a multi-class problem.

Will JADBio work for any ML? Random forests, deep learning as well?

JADBio performs AutoML using a predefined set of ML algorithms arranged in a pipeline. Particularly for modeling it automatically runs, Ridge Logistic Regression, Decision Trees, SVMs and Random Forests. Very soon we will be adding to this list: boosting trees (XGboost) and artificial neural networks (not Deep Learning per se).

Can JADBio analyze medical mages?

Not yet, but very soon we will be able to support the use of pre-trained networks for modeling image data.

Does everyone need a JADBio account to collaborate?

No, regardless of the plan you are using, you can create a link with your analysis results that you can share among your colleagues. Learn more.

I didn’t receive a verification code. What should I do?

Please search your inbox for an e-mail from @jadbio.com. Also, check in your spam folder. Otherwise, please contact support@jadbio.com

I forgot my password. How do I reset it?

You can always reset your password from the sign in form.

Data

I don't have a dataset. How can I try JADBio?

JADBio comes with the JAD Use Cases project pre-installed. You can use the datasets from the JAD Use Cases project to create your own project and subsequent analysis.

What types of biomed data can JADBio handle?

JADBio handles biomedical data, both clinical and molecular data.

Molecular data can be:

  • sequencing data measured through PCR, microarray or NGS technologies, that is,
    • sequence data, like the referred short amplicon data, typically used for studying the DNA structure (e.g. SNP identification, phylogenetics, etc)
    • omic data (e.g. genomic, proteomic, etc.) typically used for learning how a biological system functions
  • cytometry data
    • microscopy images (soon to be available though the JADBio API)
    • single cell protein data like flow and mass cytometry
What kind and size of data can JADBio handle?

JADBio can work with any data that are inserted in tabular format. It does not care if the features are amplicons, genes, proteins, etc or whether the samples are patients or single cells.

It can handle datasets with feature sizes, up to 1M and sample sizes, from 15 to 200K. We also have developed new algorithms that scale up to millions of samples/variables that we plan to include in one of our future platform releases.

Can JADBio process clinical data or preprocessed -omics data?

JADBio is able to analyse any type of clinical or preprocessed molecular data and combinations thereof. Currently, the sample size can range from 15 to 200K samples while the number of variables can be up to 1 Million.

Can I process non-binary classification or single-cell data?

JADBio can handle multi-class, regression and survival outcomes beyond the binary ones. It can also handle single-cell data.

Does my data have to be pre-processed before I upload to JADBio?

JADBio performs basic preprocessing; that is, data normalization/standardization, constant variable removal and missing value imputation. At the moment, no other type of data preprocessing is possible through our GUI such as batch effect removal, data transformations (i.e. log, voom, M values, etc) or others.

Pricing

What payment methods do you accept?

We accept all major credit cards: Visa, Master Card, Maestro, Amex, Apple Pay and Google Pay. We also accept wire transfer in one of our bank accounts. Please reach out to licenses@jadbio.com for more information.

Can I change my plan?

You can upgrade your plan at any time by choosing a plan with more features or adding more users. To change your plan, simply go into the Profile Settings section on the dashboard click on the Billing option. From there, click on ‘change plan’, pick the desired plan, and enjoy! For now you cannot downgrade or cancel but do contact us at licenses@jadbio.com if you need assistance.

Which pricing plan is the right one for me?

We understand that each user is unique, requiring specific features to support their machine learning tasks. Go to pricing for a full list of features but if you need help, reach out to our sales team sales@jadbio.com.

Will I be charged at the end of my free trial?

No, after your free 14 days you will get the option either to continue on a paid plan or continue for free but with limited functionalities. Regular billing begins only after you have purchased a plan.

Can I change my payment method?

Of course. We can help you change your payment method by sending us an email to licences@jadbio.com

What if I change my mind and want to get an invoice instead of a receipt?

It is feasible. Please contact accounting@jadbio.com for details.